Work cited in publications such as Getfullyfunded and Proofhub. I love storytelling, socializing, and traveling. Comment by surhan dabor on Jul. Comment by Joann Bloom on May. Comment by Derick on Jan. We use it. Weird you removed them for not being free lol. Comment by Javier Viera on Jan. We made the switch from email and are not looking back. Also has a free version. I recommend it. Comment by Siddhant Paryani on Nov.
Comment by Brett on Oct. We collect emails on tawk. Comment by David Michael on Oct. Comment by Julia Lime on Sep. I adore modern technologies especially live chats. Comment by Sam Suthar on Jul. Comment by Robert Meyer on Jun. Comment by Jason Grills on Jun. Instead of an open source tool, I would prefer a cloud-based tool because it offers greater flexibility and can be accessed from anywhere, anytime.
You can check out ProProfs Chat, a cloud-based live chat tool that allows businesses to communicate with their visitors.
This free software help organizations to answer customer questions in real-time and offer quick help. Comment by Sakshi Chaudhary on Apr. Thanks for an awesome collection of live chat software. But not a single one is free. Comment by Lee on Oct. I will try a few of them and pick my best. Great post. Comment by Anthony on Apr. Even the open source ones are not free in anyway. Comment by Vitaly Kursitis on Apr.
Helpful post! Incredible customization widget. Comment by Aunurrahman on Mar. I have been using Zopim and now I move to tawk. Comment by Robin Singh on Feb. Great Post! Live Chat solutions are incredible! Comment by Ryan on Nov. One I definately recommend those looking for a self hosted open source version to check out, live helper chat. The documentation is a tad rough but the platform is great and packed full of features.
Helping businesses choose better software since There is a per-channel media library where users can choose what to listen or a channel-wide music can be streamed. IO is a very impressive and open source chat application that is built with node. IO and Redis. It has support for multiple rooms where users can join any of them, chat with other users and send files to each other.
Also, there is an option for users to create their own rooms and set their statuses available, away, busy. It also automatically fetches the avatar and uses with every message of each user. Cryptocat is an open source and web-based chat application that focuses on making sure that the communication is encrypted and private.
For a private group communication inside a chat room with other users, a passkey used by all of the group comes to the rescue. The interface is simple-yet-nice and messages are encrypted with AES using crypto. GitHub, Inc. If you're not happy with how it looks or performs, you can simply remove it at a moment's notice. This makes Pure Chat a low-risk option for live chat support. Additionally, Pure Chat gives you the option to customize your chat widget. You can control how the widget looks so it aligns with your company's branding.
And you can edit how the widget appears on both mobile and desktop interfaces to create a completely personalized experience. Olark offers some interesting reporting features for its live chat tools. It has real-time reports so your team can analyze chat volume, customer satisfaction, and agent activity as often as you'd like. Having this information readily available makes it easy for management to execute smart staffing decisions and allows your team to keep pace with customer demand.
Olark's reporting features also record and store transcripts within its archives. It includes a useful search function that lets you sort and filter chats, so you only see conversations that are relevant to your topic. With this tool, your team can easily review notable chat conversations and extract valuable pieces of customer feedback.
ThriveDesk is a live chat assistant specially built for ecommerce websites that allows you to offer more human customer support. You can reach more customers with a slew of built-in features including instant reply, file sharing from the chat widget, emojis, satisfaction surveys, reports for your ecommerce sales tracking, and monitoring.
ThriveDesk only shows a live chat window to customers if a rep is available to help. These alternatives allow you to keep the conversation going, even if customers exit the live chat. Jivochat is a live chat feature that's part of a larger help desk solution.
It empowers service reps to handle multiple chats at once, increasing your team's productivity and capability to handle rising customer demand. As you can see from the image above, Jivochat's agent interface is what makes this live chat solution truly unique. It offers features like hotkeys, canned responses, and color-coded chats so your team can stay on top of multiple conversations happening at once.
Chats can also be translated into 20 different languages, allowing your team to support users from all over the world. Tidio is a well-rounded live chat solution that includes many of the features we've discussed above. It has chatbots that can automate your messages, canned responses for quicker replies, and an all-in-one shared inbox that routes chats to one collaborative channel. However, Tidio's most notable feature is its ability to integrate with a variety of software.
From HubSpot, to Shopify, to Wordpress, Tidio can supplement tools like CRMs and email automation services to create a personalized experience for your customers. Drift has some unique features that make its live chat solution stand out from others on this list. For example, it has a built-in scheduling tool that allows your reps to transfer a chat to a phone call or video session if needed.
Another useful feature is its targeted messaging. You can categorize different groups of customers by their value to your business, then display personalized messages based on your relationship with them.
That way, your reps know when they're speaking to your most loyal customers and can be sure to go above and beyond for them. My LiveChat has proactive chat features that initiate conversations with customers.
You can customize the tool to send outbound messages after a visitor completes an action on your site. This lets your team capitalize on timely opportunities to delight customers and deliver a personalized service experience. Another feature that My LiveChat offers is live co-browsing.
With this tool, agents can use the chat interface to navigate to the same page that their customers are on. This saves time during the interaction and reduces miscommunication that could potentially occur. When you think of live chat, you usually think of Zendesk, which is considered a leader in customer service helpdesk solutions. Their live chat service comes in four pricing tiers, but you can get started for free with Chat Lite.
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